Organizer Guidelines

Thanks for using Tilt! We love helping Organizers Tilt their ideas into reality.

While we can’t wait to help you get started, we’d like to cover some of the basics first. You’ll find important guidelines for Organizers here, including obligations and responsibilities to your Contributors. It’s important for Organizers to follow these guidelines to keep your Tilt account in good standing. If you have any questions about these guidelines or about anything at all, please reach out to us at happiness@tilt.com!

Comply with our policies.

Organizers must comply with our terms of use and other policies. Before you create a tilt page, please read these policies carefully. Once you create a tilt page, we’ll assume that you’ve looked it over and it’s good to go.

Use Tilt only for acceptable purposes.

Tilt may not be used for illegal or otherwise prohibited activities. To learn more, please read our terms of use and acceptable use policy.

Set an appropriate tilt amount.

When you create a tilt page, you have the option to set an initial goal called your tilt amount. The tilt amount is the smallest amount of money you need to raise to make your idea happen. You can also set a dream goal called your target. This is an ideal, higher amount that you’d like to raise after you’ve hit your tilt amount.

On Tilt, nobody’s cards are charged if you fall short of your tilt amount. If you set an appropriate tilt amount, you’ll have the best chance of meeting your goal and being able to fulfill your promises to your contributors. Before you set a tilt amount, you should put together a budget. Make sure you understand your expenses, think about who you’ll ask to contribute, and give yourself a bit of a cushion. Don’t forget that Tilt charges organizers a small 2.5% fee when using the ‘fundraise’ or ‘sell something’ options. You can learn more about our fees here.

Keep the lines of communication open.

Organizers should communicate regularly with Contributors. Tell Contributors about new developments to keep them excited about your tilt. If you’re seeking contributions from a big audience (like your entire university or the public at large), encourage Contributors to spread the word about your tilt. It’s best to respond to comments and questions from your Contributors as quickly as possible to keep the momentum going.

If you’re selling something, let Contributors know when they should expect their item to arrive in the mail. If you’re creating something new, this can be tricky. You’ll need to factor in the time it will take to manufacture the goods and have them shipped to your Contributors. If your items won’t ship by the expected ship date, be sure to let your Contributors know about the new expected ship date and why there’s been a delay by posting a comment on the tilt page.

Once your project tilts, let Contributors know what’s going to happen next. If you raise money over your tilt amount or target, you should tell Contributors how you plan to spend the extra money.

If something comes up and things aren’t going according to plan, be sure let your Contributors know right away. You can learn more about what to do if you can’t fulfill your promises to Contributors here.

Be honest.

Be honest with your Contributors throughout the entire tilt process, and they’ll be likely to tilt with you again. Intentionally deceiving your Contributors could have serious consequences… which nobody likes.

If for some reason you can’t fulfill your promises to your Contributors, you must be forthcoming about the situation and tell Contributors how you plan to resolve it.

Fulfill your obligations to contributors.

When you create a tilt, you are inviting users to form a contract with you. Users who contribute to your tilt page accept your invitation, and a contract is formed. This is a binding legal agreement between the Organizer and Contributors, and failing to uphold your end of the deal might expose you to legal action.

If you make promises to Contributors, you must work diligently to fulfill them. If you are collecting money from a group for an experience, it’s your responsibility to make it happen. If you are collecting funds for a group gift, make sure the item gets delivered to the intended recipients as promised. It is very important to follow through with what your Contributors expect.

Take these steps if you can’t fulfill your obligations.

If you can’t provide the items, products, experiences, or rewards you offered Contributors after you reach your tilt amount (and their cards have been charged), you haven’t met the basic terms of your contract with Contributors. If you find yourself in this position, here’s what you need to do:

It is important to understand that if you can’t fulfill your obligations to Contributors, or don’t issue refunds to your Contributors, you may be subject to legal action.

Work out disputes with Contributors informally.

Typically, Tilt doesn’t get involved in disputes between Organizers and Contributors. We ask that Organizers and Contributors try their best to come to an agreement directly before reaching out to us. In the event that you can’t work out your dispute informally, you can reach out to us for help at happiness@tilt.com. Depending on the circumstances, we may or may not be able to offer our assistance in reaching a resolution.